Nissan Egypt

Company sold the car overpriced during October and offer discount on November for the same Model with huge difference in price , they don’t have credibility , they don’t care about their customers satisfaction , no transparency , not recommended brand will consider selling my car

Dear Sir,

First i would like to inttoduce my self my name is Dr.Yomna Said consultant of pediatric dentistry,Dar Alfoad hospital.

I brought my nissan quash April 2018.

Since first drive i noticed a ragging intermitted noise related to front left wheel of the car .

2 right weels suddenly got distored on the dangerous ring road on speend 70 km !!i contacted nissan service road who arrived 45 min later and carried the car to the nearest wheel service shop who made 5 inner sealing patches in order to restore tears after 10 days of purshasing my car.

I contacted 5 times nissan auto service complaints as well visited nissan auto abu rawash in order to get an explaination regarding the wheels and unexplained noise they promised to get back to me but for a month they ignored all my calls additionally one of the employees who was in charge of my car in service abu rawash and who gave me his personal nb in order to followup my complaints ,rejected my calls and never get back to me.

I am shocked that this is the after sale service of nissan and I hope i can find a serious respectable response suitable with such a big company Nissan Auto.

Thank you

Awaiting for your reply

Dear Sir,

My Name is Khaled Moustafa Fahmy, I live in Hurghada, Egypt, and I’ve just purchased a new Nissan car model “Sentra” few weeks ago, and I’ve noticed that while filling my car with fuel, the fuel is dropping from somewhere from under the car, I didn’t noticed that at the very beginning, but only yesterday the worker in the gas station drew my attention to that problem, and of course I contacted the costumer service on 28/03/2018, and got an appointment for yesterday 29/03/2018 to make the required check.

At the service center in Hurghada, they discovered the problem, and it was in the “Oil Seal Fuel”, they said that the oil seal had been implemented in a wrong way?? And it is broken from one side due to that, and they’ve taken some pictures to be sent to the main office in Cairo to get a new one.

I’ve tried to get some of those pictures to send it to the company, but they refused!

But, due to the annual inventory, the spare part will not be available before 15 April 2018.

And my question is: Do I have make such maintenance to my ”New car 2596km” due to a “Manufacturing defect”?

All and above, do you think that I will be satisfied with my “new car” after fixing the “Manufacturing defect”?

I’m sorry to bother you, but I didn’t succeed to get any contact E-mail in Egypt, and I’ve tried to get an E-mail for Nissan itself in Japan, but I couldn’t find any address but you, please accept my apologize for bothering you.

Of course, you can ask me, why I’m doing all this? The answer is very simple …… Because I’ve but all my saving to buy this car!

I will be highly appreciated if you can help me in this case, and if you can forward this E-mail to the right channel in order to find a solution for me.

Kindly find attached, copy of the last check that made today (It is in Arabic ……… I’m sorry).

Kind Regards

Email: r.d@***a-hurghada.com

i wanted to make a complaint about sunny 2018 in egypt it's very bad in stability & car sheet , bad interior material it's shame on nissan to do this car i had the old nissan sunny model (2009) it was very good , stable , hard worker and when i decided to change i chose sunny because i was thinking that it like the old but i was shocked in this car it's not car for old company like nissan to do this car not stable any more i wish to help me & to solve this problem that can effect on nissan company it old comapny that have hstroy in cars & when i decided to change i chose nissan sunny because i trust in nissan

my name is mostafa mohamed mostafa

Dear Sirs, I'm sending to you because I have a complaint regarding my Car Nissan Sentra 2016, Bought in Egypt and my experience with the car and the after-sale services has really changed my mind regarding Nissan as overall Well I ll start with my Case and I ll try to be brief: A couple of Months back while I was driving my car, I experienced a sudden death in all electricity of the car and the engine has stopped all of a sudden, and when I tried to power on the car once again it didnt, then I waited for few minutes and thank god It has turned on however there was a check engine mark on the screen. So, I went to the after sales dealer here in new Cairo EL SABAA Automotive (Official Nissan Dealer here in Cairo) and I have explained the issue to them and they told me they will check it and get back to me.

And by the end of the day they called and told me to come and take the car and that everything is all right and the check engine mark has gone and everything is ok. So, I went and I took the car and drove it for couple of days then the same incident happened again, the car has stopped while driving and after a while I powered it on and found the check engine again so I called them and they requested me to bring it back to them which I did, after one day they called me and told me to come and take the car and the manager wants to see me, which I did and he introduced me to Eng. Khaled El Ramy and they explained that the computer has read errors in the controls of the car specifically the body and motor control and the motor and main control and when they checked them they found nothing , so they had to check the wires and connectors and also they found nothing So, they just installed them once again and did some cleaning and they think that this incident won't happen again and gave their numbers in case anything happens again. So, I took the car and drove it for couple of days and the incident has happened again So I called them again and they requested the car and I returned it back to them and they requested to leave it for few days till they do their tests, once again after 3-4 days they called me and told me to come and take it and that they have changed the controls that error message is mentioning and this time should be ok, so I took the car and at the same night while I was driving the incident happened again and again I took the car back to them the next day and I was really angry and they told they seriously dont know what's wrong with the car and they will try to replace another 2 controllers and see what happens, again they called after few days and told to come and take the car and that everything is ok, in which I did again and again in the same day while I was driving the car night the incident happened again, so I went back to them the second day and told them I'm fed up and I won't take the car unless you guarantee for me that won't happen again and after couple of days they called and told me that they think that problem is with the wiring system and they cannot do anything about it and they have to get back to the Wire Factory to request technical support and this will take at least one week after wards after 10 days they called and said that wire factory technical assistance came and replaced some parts in the wiring system and everything hopefully is fine and they have drove the car for couple of days and nothing happened that was after 12 days the car with them.

So, I took the car and drove it for almost 2 weeks and everything was fine but the incident happened again today, I called them and they told me to bring it and they will request the technical assistance once again next week and I have to leave the car for another 10 days at least. Well after all this *** of experience I called Nissan Egypt customer service and filed a complaint and they told me we cannot change the car or even send u a replacement car till we fix it you ll have to waiting for 48 hours till someone call u and tell u what to do Frankly speaking I'm Fed up from all of this crap, I have incurred a lot of expenses going forth and back to the services center in addition to have to use Taxis and borrow cars from relatives and friends for almost 6 weeks and they didnt even bother to give me a replacement car and at the end they dont know what's wrong and cannot fix it, is it that mysterious to fix a car?

if so I dont want to drive a Nissan anymore, the car meter is 22000 KM which means it's still under warranty, give me a new car or give me my money back but I won't be living as an experiment rat to find out what's wrong with it and incur all these costs (financially and mentally and socially) and go again in this *** of experience of your technicians training on me. I have decided to send you this email not knowing who to send to but I'll send to all the Nissan emails I can get to worldwide and I'll wait for the 48 hours they told me about however after these 48 hours I ll have to go file a complaint with ministry of commerce and file a law suit to claim my rights as a customer Well I hope this email reach to the concerned official who can really help and do something if anyone cares Thanks Customer Name: Ahmed Fouad Abdel Rahman Registered Car name: Eman taha sayed Mahmoud Phone" 002011****1394 Address: 52 Ahmed Fakhry Street Nasr City Cairo, Egypt Chasset No 2574 Motor No 987119 Plat No 163 YGE Model: Sentra 2016 Assembled by Nissan Egypt.

Dear Sir,

Unfortunately I bought Nissan Kashkay 2018 last July 2017, I made an accident and sent my car to Nissan Auto Egypt in Cairo – Egypt from last January 2018.

I am still waiting for spare parts from 1 month till now, and the main problem that that you don’t know when they can get those parts .

Do you believe that I don’t know when I can get my car, do you think that I will continue with this car.

Believe me I sent to all social medias and I convinced several people not to deal with Nissan at all.

I complaints ti the service center and nothing happened

i call Nissan Egypt nothing as usual from more than 10 days and they said the answer within 48 hours !

complaint No. 12862

The worst service ever , my car is at the dealer with more than 5 days with no answer from the warranty

Dear all, I will highly appreciate if someone who is caring about Nissan reputation and really think that customer service and aftermarket service are an essential part of large company's success to take some of his time to read the following case which related to Nissan Middle east and specifically Egypt. I bought a brand new Nissan Qashqai model 2015 Chasis number {{REDACTED}} (Which is a luxury car in the Egyptian standard and its price on the higher side compared to other cars), However, I love my car and I put all my savings in order to buy it and I am taking care of it as one of my kids, doing all scheduled maintenance on timely manner in Nissan workshop.

Suddenly on May-2017 the car shows a warning lamp (Indicating check oil level), and when I checked the oil level physically i found that there is no oil at all !!!!! So I didn't drive the car and I added oil and scheduled an appointment with Nissan workshop in order to find out the problem and sort it out. Nissan appointed engineer checked the car and he mentioned that the car requires replacing the short block of the engine and he mentioned that he thinks that the low-level oil sensor didn't respond as it suppose to do ,hence shortage of the oil-damaged the short block of the engine , and he mentioned clearly that because my car is still under warranty (Only 50,000 KM) the material and labours cost will be handled by Nissan and it will take approximately 2 to 3 weeks to replace the defective parts !!!, but i have no choice ,hence i agreed to leave the car in the workshop I followed up with the maintenance team for numerous time and they were ignoring my calls on purpose as many as you can count for almost 4 Months!!!!! can you imagine that a multinational company like Nissan leave their customers struggling for more than 4 Months without taking any action!!!

I raised a complaint via telephone call and I raised an official complaint via letter and till date I didn't get any feedback from their side. PLEASE and KINDLY someone to take the leader ship and step in in order to sort out my case as it becomes frustrating and causing a lot of troubles for me physically, mentally and financially (due to absence of my car and waisting a lot of time,effort and money in renting cars and looking for Taxis.

Hope to hear from you soon and to return back my trust in Nissan. NOTE: There is no E-Mail address for Nissan customer service complaints in Egypt (You can refer to their website https://en.nissan.com.eg/ and you will not be able to find any E-mail address to be contacted ,only "Request for a call back" which they don't respond to it), Moreover the Facebook page is not currently active as per the following link https://www.facebook.com/NissanMotorEgypt

This is the worst after sale services in the world, the car Sentra has a lot of faults. From the moment I bought the *** thing and required changing brakes and discs as they are factory faulty. I have been waiting for a month now with no hope of replacing them!

I had a Nissan QASHQAI 2013 , it's 70,000 Km mileage and the Gearbox is faulty, i had complained about it it's manufacturing issue with this Model , but Nothing happened, Poor Service in Egypt agencies, specially AutoEgypt and Modern Motors , really they are bad quality service , Very Bad car ,,

Thanks anyway,,